Ocado is an online supermarket that is widely known for delivery products from retailers including Waitrose. The coronavirus – also known as COVID-19 – pandemic has led to a UK-lockdown, which has caused a demand in delivery services, and the company has introduced new rules for customers.
To help stop the spread of coronavirus in the UK, the government has urged Britons to stay home.
In an announcement earlier this week, British Prime Minister Boris Johnson encouraged people not to leave their homes unless it is essential.
He also recommended they use online delivery services to minimise how often they Travel to the shops.
However, the announcement has put a growing amount of pressure on the deliver service Ocado.
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A statement from Melanie Smith, Ocado CEO, said: “We currently have around 10 times more demand for our services now than we did before the outbreak began, and with every announcement, we see a further extraordinary surge of customers to ocado.com.
“No matter how hard we work, we will not have enough capacity to serve the unprecedented levels of demand.”
Last week, the company announced it would close the website for two days while they worked on fulfilling the influx of orders.
It was reopened at the weekend allowing shoppers to use the website, Ms Smith confirmed.
She added: “The good News is that the site has been up and running again since Saturday.
“The virtual queue is still there (this is vital to control the flow to ocado.com and keep the site operating smoothly) but, with patience, existing customers can continue to shop with us and edit orders.
“When we can confirm the availability of personal shoppers and drivers, we will release new delivery slots. These new slots will be released every day for the coming week, as and when we have capacity.”
Although the website is back up and running, Britons need to follow certain rules.
The company explained those hoping to shop online can only order one delivery per week.
It also revealed some items would be limited to one or two per customer.
The statement continued: “These are some of the other important changes we’ve made to make it fairer for all.
“Customers can only book one delivery slot every seven days, freeing up more slots for customers.
“We’re making sure there’s enough for everyone by working closely with suppliers to constantly restock, so all customers get what they’ve ordered each time they shop.
“To help with fair distribution, some products are limited to one or two per order.”
Ocado also made changes to the products on offer to maximise space in delivery vans.
However, it is unlikely this change will limit many items as it only applies to bulky objects.
Melanie added: “We’ve reviewed our range to make sure we have everything you need, but have decided to take out a small number of bulky items which reduce the number of orders we can carry in our vans.”