The chief executive of O2 has released a statement as his company battle against major network problems.
Millions of people have been without 4G data on Thursday and shortly after 4pm, Mark Evans, CEO of Telefonica UK (O2) apologised for the issues.
He said: “I want to reassure our customers that we are doing everything we can to fix the issue with our network and say how sorry I am to everyone affected. My teams are working really hard with Ericsson to find a swift resolution.”
The company has got 25 million customers on its network – but also provides services for Sky, Tesco Mobile, Lyca Mobile and GiffGaff.
They are asking customers to keep track of the updates via their website here .
A statement on the website says :”The network issue continues to be a top priority for us and we apologise to all our customers impacted by this.
“Earlier today we suspended any planned works or updates across our systems and network. This allowed hundreds of people from both our technical teams and our third-party supplier’s teams to focus on fixing the problem, helping us to restore data services as quickly as we can which will also help reduce the high network demand we’re currently seeing for voice calls.”
Source : Chroniclelive