A GREENOCK grandad who lost out on a fairytale trip to New York after being branded a terrorist is to get his holiday refunded,
John Stevenson and his wife Marion were devastated after have to cancel the £2,000 trio because of problems with the taxi driver’s visa application.
The online form kept timing out when he was trying to answer the questions and for some reason ticked yes when asked if he had been involved in terrorist activity.
But at last the couple, of Cawdor Crescent, have been given some good news after United Airlines agreed to refund the cost of their flights plus given them two free flights to the Big Apple.
Marion, 71, who booked the holiday with Travel Village who deal with Travel 2 though a local holiday representative.
She said: “We got a call to say that United Airlines are refunding our flights and giving us another two flights to New York.
“It’s absolutely brilliant. I feel like crying, I’m absolutely delighted and I can’t thank the Telegraph enough.”
“It has given us a spring in our step.”
They had already been told that they would get their money back for their hotel and transfers, so this means they will get their money back and be able to go on holiday once they have the visa problem sorted out.
The pair who have been advised that they will need to make an appointment at the American Embassy in London to rectify the situation and have to fill out another visa form for temporary travel to the US.
This is sent electronically to the Department of State website via the Internet.
Once this is submitted they have to contact the embassy to arrange for an interview.
But they are also experiencing problems with this and says every time they try to fill in the DS-160 form and attach a picture it times out and rejects the picture.”
This piece of good news has given them the motivation to get it sorted.
Marion said: “We are going to contact Ronnie Cowan MP to see if he can help us out with the form.”
Source : GreenockTelegraph