Wizz Air passengers were horrified when they spotted their suitcases being roughly chucked around by baggage handlers at London Luton Airport.
An alarming viral video has captured the airport workers’ treatment of the passengers’ personal belongings.
They two men in the clip show little consideration for any valuable or fragile contents inside the bags as they unload the plane. Some even seem to bounce off the cart and of sight, with the baggage handlers noticing.
The Wizz Air flight had just landed at Luton from Poznan in Poland when a passenger filmed the shocking footage.
Wizz Air passenger Rob Button, 43, was appalled when he saw how the baggage handlers were behaving.
“I could see them throwing the bags without any care for anyone’s belongings,” he told Metro. “It’s the disregard they had that bothered me.”
Button, a professional DJ, said he only filmed them for a short while but it proved “that’s clearly how they unload the luggage.”
He added that he was worried any valuables inside could easily get broken if tossed about in such a manner.
Luton airport has said they are not responsible for ground handling services.
Wizz Air employs a baggage handling company called Azzura, based in Italy, to deal with unloading luggage.
A Luton airport spokesman told Express.co.uk: “We expect all third parties operating at London Luton Airport to uphold our high standards.
“Where this is not the case, we work with our airline partners and their ground handling agents to take any appropriate action.”
Express.co.uk has contacted Wizz Air and Azzura for further comment on the incident.
This is far from the first time airport baggage handlers have been filmed dealing with suitcases in a rough manner.
Earlier this month, a video captured the moment a number of baggage handlers were caught throwing suitcases at Hong Kong International Airport.
In the video, which was posted to Facebook, the workers are caught hurling the bags. Some of the suitcases and boxes are marked with fragile stickers, yet they fail to take note of this.
Marcela Fernanda Solis Walker, who posted the video, wrote: “This [is] the way that our beloved luggage is treated!”
She told South China Morning Post she had no intention to “make any trouble” but wanted people to be “aware of the situation.”
A spokesperson for Hong Kong Airport Services told the Post that they ”sincerely apologise” to passengers. “We have since reminded our own employees and our suppliers again about the proper handling procedures,” they confirmed.
Many Facebook users were not impressed with the workers in the video. One remarked: “Better not put anything valuable (or easily broken) in your luggage now. A user agreed, writing: “So much for pasting that fragile sticker.”
Source : EXPRESS