An annoyed passenger has taken to social media to complain, via the medium of poetry, about Norwegian Air.
The low-cost airline is among many who use extra charges to boost profits every year.
However, Gus Dolding, 27, took to Facebook to express his frustration over the airline’s €120 (£105) charge to change the name of his flight booking.
Getting creative, Dolding thought up a witty poem in order to the airline a piece of his mind.
The hilarious poem started: “Why can’t you be fair
“No headphones do you include
“Nine hours with no free food”, the poet wrote in his opening verse.
He continues: “I admit it was wrong to put his first name as Bill
“William Edward Gabriel, the seat who’s bum will fill
“One hundred and twenty euros for what?
“For two minutes of typing that’s rather a lot.
“Why can’t you be fair
“Just skip that ammendment [sic] fee
“And just let us change it for free”.
After receiving over 140 likes on the social networking site, Facebook, the post caught the attention of Norwegian.
The airline has since agreed to waive the charge for the name change and even cleverly thought of a way to respond to Gus.
In a poem written back, Norwegian responded: “Dear Gus,
“We understand all the fuzz [sic]
“We try our best to reduce all the buzz
“But fear not because
“We do no throw under the bus”, it started.
“Especially not a person like you
“Since diamond in this world are so few
“We are sorry for any inconvenience that may have occurred
“It can seem like our vision is sometimes blurred”, the airline apologised.
It continued: “But I can promise you that we try to fly like a bird
“We thank you for your rhyme
“We had a really great time
“You thank us for being fair
“We thank you for joining us up in the air.”
A Norwegian spokesperson said: “Our customer care team are on hand to support more than 33 million passengers flying with Norwegian each year, and this poem shows they are also a flexible, clever and creative group of people.
“We’re delighted to resolve the customer’s issue in a playful way which shows that a little light-heartedness can go a long way.”
Source : EXPRESS