Windows 10 users have been advised against buying Microsoft’s flagship Surface and Surface Book PCs by independent advisory group Consumer Reports.
The “recommended” tag for the Windows 10 laptops and tablets has been removed over reliability concerns when the PCs are compared against other brands.
Consumer Reports 90,000 tablet laptop owners, and found around a quarter of Surface users had encountered problems within two years of owning it.
These problems included freezing, unexpected shutdowns and touchscreen response issues.
Consumer Reports was founded in 1936 and prides itself on being dedicated to unbiased product testing, consumer-oriented research and public education.
Speaking about their findings, the US testing giant said: “These conclusions are based on our breakage rate estimates for laptops by the end of the second year of ownership, gathered from subscribers’ experiences with 41,304 laptops purchased new between 2014 and the first quarter of 2017.”
The four laptops losing their previous recommended status are as follows:
• Microsoft Surface Laptop 128GB
• Microsoft Surface Laptop 256GB
• Microsoft Surface Book 128GB
• Microsoft Surface Book 512GB
Consumer Reports also said Microsoft’s estimated breakage rate for their laptops and tablets was higher than most other brands.
Microsoft entered the hardware market with its first Surface tablet in 2012.
Since then, the company has released a series of new Surface tablets and laptops, including the well-reviewed Surface Pro, which launched in May.
In a statement about the study, Microsoft said: “Microsoft’s real-world return and support rates for past models differ significantly from Consumer Reports’ breakage predictability.
“We don’t believe these findings accurately reflect Surface owners’ true experiences or capture the performance and reliability improvements made with every Surface generation.”
Consumer Reports have conducted reliability studies since 1952.
Jan Dawson, chief analyst at Jackdaw Research, added: “The reality is that Microsoft has very little experience in some of the newer categories it’s entering very rapidly, which may expose it to more risk of problems in manufacturing.”
Express.co.uk recently reported how leading repair specialists said Microsoft’s latest Surface Laptop is “impossible” to repair.
The Windows 10 gadget was described ‘hellish’, with anyone hoping to repair it themselves bound to “inflict a lot of damage”.
Repair specialists iFixit gave the Surface Laptop a repairability score of ZERO, describing it as “not meant to be opened or repaired”.
Speaking about how easy it is to repair the Surface Laptop, iFixit said: “There is nothing about it that is upgradable or long-lasting.
“It literally can’t be opened without destroying it.”
They also branded the Windows 10 gadget a “Russian nesting doll from hell”.
Source : EXPRESS